SMS for Utilities

Using SMS solutions for Utilities can simplify customer and staff communications enormously. Workflow is automated and inbound customer phone calls are dramatically reduced, saving money and improving processes. SMS is the preferred method of communication for most people today and it’s the ideal way to know that your messages are being delivered and, in the vast majority of cases, promptly opened.

Features of SMS for Utilities:

  • Fast SMS account set-up
  • Availability of numerous SMS templates
  • Personalised messages
  • Live reporting
  • Live delivery receipting
  • Adjustable permissions on unlimited user accounts
  • Schedule or automate marketing campaigns or send them instantly
  • Simple billing structure

Who Can Benefit:

  • Utility Companies
  • Service Providers
  • Telecommunications Companies
  • Natural Gas Companies
  • Electricity Companies
  • Water Companies
  • Internet Providers

SMS Solutions for Utilities: an array of recommended SMS solutions for Utilities includes:

  • SMS Alerts:
    • Service Outages
    • Routine Maintenance
    • Emergency Alerts
    • Payments Due
  • Security:
    • 2FA (two-factor authentication) for account security
  • Marketing:
    • Promotion for contract renewal
    • Package specials (e.g. phone plus internet; electricity plus gas)
    • Incentives for early payments
  • Reminders:
    • Contract expiry
    • Contract renewal
    • Payments due
    • Service appointment confirmation

Case Example:

When consumers need to make contact with Utilities companies, they are usually seeking prompt help. It’s crucial that communications are immediate and that consumers feel supported by the company. Nobody enjoys sitting in a queue on the phone trying to make contact with a Utilities representative.

How can SMS solutions help? Reduce inbound and outbound calls by half, while sending alerts and updates via SMS. Customer service can be enhanced by automating welcome messages and date-driven reminders. Send invoice reminders and late payment notices to improve cash flow for the company. Send appointment reminders and seek confirmations so that no-shows are reduced by up to eighty percent. Staff benefit from receiving SMS scheduling advice for onsite jobs and rosters can be sent via SMS. SMS solutions are cost effective, efficient, and a great way to improve staff and customer relations for greater loyalty and satisfaction.

Contact ClickSend today to arrange SMS Solutions for Utilities